Frequently Asked Questions | Schultz Brothers Van & Storage, Inc

It is mandatory for movers to take liability for the value of goods that they transport. So, movers are insured, and this coverage is known as valuation coverage. You can rest assured when Schultz Brothers Van & Storage is responsible for moving your goods; we will let you know the amount of protection that will be provided.

Yes, it is possible for us to come for an in-house survey to provide you with an estimate. This is especially true for businesses and individuals who want to avail our full-service or packing services. However, it is not necessary for us to come for an in-home survey as a majority of quotes can be provided online once you fill out the online form, which is quite comprehensive.

Every move is different, and the packing process will depend on the number of items that you have. The more items you possess, the longer it will take to pack them in a safe and secure manner.

Before we arrive, we request you to finish your packing and securely seal the boxes. Make sure the boxes are labeled so that our movers know where to place them in the new premises. If the boxes have breakable items, it is best to mark them with the term “Fragile”.

Since each move is different, the number of movers you will get will vary. However, we do allocate a minimum of two movers and a driver for each move.

No, movers do not disassemble and reassemble furniture. That is your responsibility. If you cannot do it, you can get in touch with us, and we would be more than happy to connect you with professionals who can help you with furniture disassembling and reassembling for local moves.

We protect upholstered furniture with blankets and plastic wrap. We provide this service without an extra charge, and it will keep your furniture safe and prevent it from getting dirty or scratched during the moving process.

You can make jewelry and other valuable items a part of your shipment. However, we would like you to inform us about it in advance. Nonetheless, we recommend that customers carry their jewelry and other valuable items with them to avoid any problems later on.

No, our movers will not bring any boxes unless you use our packing services. So, please make sure that you pack everything in boxes and then seal them securely before our movers come to take the shipment.

While we have great movers who will carefully lift boxes and furniture to carry them to the van, we still use protective measures to prevent your floors and doorways from getting damaged. We use floor runners to protect the floors and door jambs to protect doorways during the moving process.

Our movers are either Schultz Brothers’ full-time or part-time employees. We conduct background checks on all our employees so you can rest easy knowing that we have reliable and trustworthy movers.

When it comes to local moves, we deliver the same day. At times, we may deliver the following day due to extenuating factors.

Long-distance moves can take anywhere from one day to 14 days, depending on where you are moving. Our driver will get in touch with you 24 hours before the expected time of arrival so that you are available to accept the delivery.

No, your homeowner’s insurance will not cover moving damage. At Schultz Brothers, our valuation coverage will cover any damage your items sustain during the move.

Typically, a moving company is responsible for damage that occurs during the move. Should this happen, you would need to file a claim with us to get compensated for the loss or damage.

Yes, you can hire Schultz Brothers to load and unload a truck, to do the packing, or all three. We would be delighted to help you move locally, long-distance or even internationally.

To estimate the weight of your household goods, you can easily use an online moving calculator. The calculator mentions the weight of each item and you just need to feed in the quantity. It will give you an approximate weight of all your household goods.

The cost of a full-service move will vary from customer to customer as it is dependent on numerous factors, such as the number of items that need to be packed, the size of the items, the distance of your new premises, and more. You can get in touch with Schultz Brothers to get an estimate for a full-service move.

While our office is closed over the weekend, our movers can help you move on Sundays. Of course, it goes without saying that weekend moves are more expensive than weekday moves. You can get in touch with Schultz Brothers if you want to schedule your move on a Sunday.

Movers will not move inflammable and hazardous materials. They will also not move live plants. Other items that our movers will not move include loaded firearms, paints, varnishes, paint thinners, ammunition, and explosive and toxic substances.

We use blankets and plastic wrap to wrap wooden furniture so that they do not sustain any damage during the moving and transportation process.

Professional movers will be more expensive than fly-by-night moving companies. However, at Schultz Brothers, we provide transparency in our pricing policy, and you will find that we provide affordable estimates and quotes to our customers without compromising the quality of our service.

Typically, summer is the busiest time for movers as most people schedule their moving during this period for varied reasons. We, at Schultz Brothers, believe the best time to move is when you think it is. We are always ready to serve our customers; just let us know in advance so that we can comfortably schedule your move.

A binding estimate lets you know in advance the actual cost of moving. Here, the cost is determined based on the services you request. If you require additional services than what is mentioned in a binding estimate, the total cost of the moving service will increase.

On the other hand, a non-binding estimate is based on the real-time weight of your shipment as well as the cost of using the moving service. The weight is calculated by weighing the truck before the loading is done. Once the truck is loaded, it is weighed again. The difference between the two weights gives the real-time weight of the shipment. In case there are additional charges (though these are very rare), we will let you know.

In case you move long distance, the cost of your shipment will be based on its weight and the distance. If you require crating, packing, shipment of bulk items like a grand piano, and additional labor, those costs will be added.

It is essential that you pay in full the moving charges before we unload the shipment at its destination. You can pay online using our secure online payment gateway. We accept major credit cards, including American Express, Visa, Mastercard, and Discover. If you would like to pay using any other method, like cash, money order or certified check, let us know.

Companies can pre-arrange with Schultz Brothers to be billed for deferred payment. We will furnish the invoice with the payment terms and conditions in such a case. We request you to choose the right payment method prior to the move so that it does not delay your shipment.

By hiring the top movers, youcan make sure that you do not have to worry about getting your valuables and household belongings to a new address safely. These reliable professionals will provide prompt and efficient services, and make moving a lot less stressful for you. Contact Schultz Brothers Van & Storage, Inc. on (707) 546-1616for a no-obligation quote!